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Privacy statement

Under the changes to Data Protection Law, 25th May 2018 I am obliged to let all clients and students know these facts:

1. I record the following types of information electronically:

  • For the purpose of financial accounting: Details of payments that have been made to me or that I may make to you – name, amount, date and type of payment only. I do not hold your bank account or card details.

  • For the purpose of sending you a copy of the recording: I store all recordings on my laptop for period of 8 wks, which is password protected. The files are then deleted.

All of this information is password protected and is never passed to third parties unless you have given me verbal or written permission to share information.

2. I record the following information on paper, kept securely in a locked filing cabinet:

  • For the purpose of maintaining contact: Name, Address, Telephone number, Email address

  • For therapeutic purposes: dates and type of sessions, details of physical and emotional status, responses to work done, recommendations for future work.

  • For Insurance purposes: I am required to maintain your therapeutic records safely and securely for 7 years after your last session with us (or to age 21 in the case of a minor). After that, or on the death or retirement of your therapist, the records will be securely destroyed.

  • For safeguarding purposes: contact details for your GP and your Next of Kin

Apart from records of financial transactions which may be shared with my accountant this information is never passed to third parties unless required by law or to ensure safety.

Where safeguarding issues are involved I may need to share information without your direct consent. Otherwise no information is shared unless you have given me written or verbal permission to share information with named third parties such as other therapists, police or insurance companies

3. You have a right to see copies of information which are held about you if requested in writing. I am obliged to provide that information within 40 days of the request being received.

4. You have a right to ask me to delete or destroy all of the information that I may hold about you. If I am not required by law or for safeguarding purposes to maintain that information I will comply with your request.

I have read and understood these notes and I give permission for Inner Strength to hold and process information in the categories and for the purposes described above.

We receive, collect and store any information you enter on our website or provide to us in any other way.


In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address, computer and connection information and purchase history.


We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.


We also collect personally identifiable information (including name, email, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, number, email address and reason for your contact. 


We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you.


For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at

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